These terms and conditions govern your use of the services provided by NuruMassage Pro across our 24 Hyderabad spa branches and our website at https://nurumassage.pro. By booking a session or visiting any of our branches, you agree to these terms.
Our services are intended exclusively for adults aged 18 years and above. By booking a session or visiting any of our branches, you confirm that you are 18 years of age or older. We reserve the right to request age verification at any time. If we have reason to believe that a guest is under 18, we will refuse service and ask the guest to leave the premises immediately.
Bookings can be made via phone, WhatsApp, Telegram, Signal, email or our website booking form. All bookings are subject to therapist availability and branch capacity. A booking is considered confirmed only when you receive an explicit confirmation message from our front desk team. Walk-in guests are welcome subject to availability, but we strongly recommend pre-booking to secure your preferred therapy, therapist and time slot.
For full night spa packages, advance booking of at least 24 hours is required. For couples packages and luxury spa packages, we recommend advance booking of at least 12 hours. For corporate bulk bookings, please contact our branch manager directly.
All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes. Pricing is identical across all 24 branches. Payment can be made via cash, UPI, debit card, credit card or digital wallet. Receipts are provided for every transaction. We do not accept cheques or cryptocurrency.
Pricing for therapy sessions is based on the duration and therapist tier (Standard, Senior, Master) selected at the time of booking. If you wish to upgrade your session duration or therapist tier after booking, the difference in price will be charged. If you wish to downgrade, the difference will not be refunded but can be adjusted against a future session.
Cancellations made at least 4 hours before the scheduled session time incur no charge and can be rescheduled at no additional cost. Cancellations made less than 4 hours before the scheduled session time will be charged 50 percent of the session fee. No-shows without prior cancellation will be charged the full session fee.
To cancel or reschedule, please contact our front desk via phone or WhatsApp at the number provided in your booking confirmation. Refunds for cancelled sessions, where applicable, will be processed within 7 working days to the original payment method.
We are committed to providing a safe, respectful and professional environment for our guests and staff. We expect the same commitment from our guests. The following behaviours are strictly prohibited at all our branches: (a) any form of harassment, verbal abuse or physical aggression towards staff or other guests; (b) requests for services not listed in our therapy menu; (c) attempts to record audio, video or photographs inside therapy suites; (d) requests for therapist personal contact information; (e) intoxication by alcohol or substances that may impair judgement; (f) refusal to comply with hygiene protocols.
Guests who violate these conduct standards will be asked to leave the premises immediately, will be charged the full session fee, and may be permanently banned from all our branches. We reserve the right to refuse service to any guest at our discretion.
Massage therapy may not be suitable for guests with certain medical conditions, including but not limited to: deep vein thrombosis, recent surgery, fractures, severe osteoporosis, certain skin conditions, fever, contagious illnesses, first trimester of pregnancy, certain cardiovascular conditions and certain neurological conditions. If you have any medical condition, please consult your physician before booking a session and inform our front desk and therapist at the time of booking.
Our therapists are trained to modify or refuse sessions based on health considerations. If a therapist determines that a session should be modified or refused for health reasons, the decision is final and will be communicated respectfully. In such cases, any payment made will be refunded in full.
All guests are requested to shower before their session. Shower facilities, herbal soaps, shampoos and fresh towels are provided complimentary. Guests are expected to maintain personal hygiene standards consistent with a shared wellness environment. Our therapists and staff follow hospital-grade hygiene protocols, and we expect guests to respect these standards.
We maintain strict confidentiality regarding all guest information, booking details and session notes. We do not share guest information with third parties. We follow a strict no-photo, no-recording policy inside therapy suites. Guests who attempt to record sessions will be asked to leave immediately and may face legal action. Please review our Privacy Policy for detailed information on how we handle your personal data.
{BRAND} and its staff take all reasonable care in providing our services. However, we are not liable for any pre-existing medical conditions, allergic reactions to oils or gels (please inform us of any allergies at the time of booking), injuries resulting from failure to follow therapist instructions, or any indirect, incidental or consequential damages arising from your use of our services. Our liability is limited to the amount paid for the session in question.
We welcome feedback and take complaints seriously. If you have feedback or a complaint about your experience, please contact the branch manager directly at the branch you visited, or email us at pro@nurumassage.pro. We will acknowledge your feedback within 24 hours and respond substantively within 7 working days.
We may update these terms and conditions from time to time. We will post the updated terms on this page with a revised effective date. Your continued use of our services after any changes constitutes acceptance of the updated terms.
These terms and conditions are governed by the laws of India. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana.
If you have any questions about these terms and conditions, please contact us at:
Email: pro@nurumassage.pro
Phone: our front desk
Hours: 10 AM to 2 AM daily
Discover all our therapies and branches across Hyderabad.
Pricing may be updated from time to time to reflect changes in operating costs, therapist compensation and market conditions. Any pricing changes will be updated on our website and at our branches before taking effect. Bookings made before a pricing change will be honoured at the rate quoted at the time of booking.
We are not liable for failure to perform our obligations where such failure is caused by events beyond our reasonable control, including natural disasters, pandemics, government actions, civil unrest, or failure of utilities. In such cases, we will work with affected guests to reschedule sessions or provide refunds as appropriate.
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NuruMassage Pro operates 24 spa branches across Hyderabad with trained female therapists, private soundproof suites and 9 signature therapies. Open daily 10 AM to 2 AM. For more details, visit our about page.
All NuruMassage Pro services are intended exclusively for adults aged 18 years and above. We reserve the right to request age verification at any time. Guests under 18 will be refused service.
Cancellations made at least 4 hours before the scheduled session incur no charge. Cancellations less than 4 hours before are charged 50 percent. No-shows without prior cancellation are charged the full session fee. Rescheduling is free with 4 hours notice.
We accept cash, UPI, debit cards, credit cards and digital wallets at all 24 branches. Receipts are provided for every transaction. We do not accept cheques or cryptocurrency.
Yes. You can request a specific therapist at the time of booking subject to availability. Therapist preferences are honoured wherever possible. Senior and Master tier therapists carry separate pricing.
Prohibited conduct includes harassment of staff or guests, requests for services outside our menu, recording inside therapy suites, requests for therapist personal contact information, intoxication and refusal to comply with hygiene protocols.
Yes. Conditions including deep vein thrombosis, recent surgery, fractures, severe osteoporosis, certain skin conditions, fever, contagious illnesses and first trimester pregnancy may require modification or refusal of service. Please consult your physician and inform us at booking.